We want you to love your Cardsmen purchase—and if you don’t, we’ll make it right. Here’s our clear, fair return process:

•   • Eligibility for Returns: To qualify for a return, you must:
•     ○ Request a return within 15 days of delivery (we’ll ask for your order number and delivery date to verify).
•     ○ Send back cards that are unused, unmarked, and in their original condition (no bent corners, scratches, or damage).
•   • Exceptions: Customized cards (e.g., scannable party entry versions with personalized text) are non-returnable and non-refundable, as they’re made to your specific request.
•   • How to Start a Return: Email us through your order confirmation thread with “Return Request” in the subject line, including your order number and reason for return. We’ll send you a return address and a pre-paid label (if applicable) within 2 business days.
•   • Refund Process: Once we receive your returned items and confirm they meet our eligibility criteria, we’ll process your refund within 5-7 business days. Refunds go back to your original payment method—note that your bank may take an additional 2-3 days to reflect the funds in your account.
•   • Who Pays for Return Shipping?:
•     ○ We cover it if the return is due to a product defect (e.g., printing errors, material flaws) or if we sent the wrong item.
•     ○ You cover it for all other reasons (e.g., change of mind, ordering the wrong design).
•   • No Partial Refunds: We don’t offer partial refunds for opened, used, or damaged items—only full refunds for eligible returns.